Refund policy

Our Return & Refund Policy

We want you to love what you ordered. If something isn't quite right, we’re here to help you get it sorted. We’ve kept our return process straightforward because we believe post-purchase care is just as important as the first impression.

The 14-Day Window

You have 14 days from the date your package is delivered to request a return or exchange.

Return Conditions

To be eligible for a refund or exchange, your items must meet the following criteria:

  • Condition: Unworn, unused, unwashed, and in the same condition that you received them.

  • Packaging: Must be in the original packaging with all tags, labels, and protective seals intact.

  • Exclusions: Sale items marked "Final Sale," gift cards, and [insert any custom exclusions here, e.g., personal care items, customized products] cannot be returned.

How to Start a Return

  1. Submit Your Request: our WhatsApp number and enter your order number and zip code.

  2. Pack It Up: Place the items securely in their original packaging.

  3. Label & Ship: Print the prepaid shipping label generated by our portal, attach it to your package, and drop it off at the designated carrier location.

Note: A return shipping fee of will be deducted from your final refund amount to cover return transit costs. Original shipping charges are non-refundable.

Refunds & Processing

  • Inspection: Once we receive your returned package at our warehouse, please allow 3 to 5 business days for our team to inspect the items.

  • Approval: We will notify you via email as soon as your return is approved or rejected.

  • Crediting Your Account: Approved refunds are credited directly back to your original method of payment. Depending on your financial institution, it typically takes 5 to 10 business days for the funds to reflect in your account.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can select "Instant Exchange" in our Returns Portal to secure your new size or color immediately before shipping your original item back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us immediately at [timetrends009@gmail.com] with your order number and a photo of the issue. We will expedite a replacement or issue a full refund at no additional cost to you.

Need Help?

Our support team is here for you.

  • Email: [timetrends009@gmail.com]

  • Hours: Monday – Friday 9:00 to 7:00